Returns and Your Right to Cancel
We want you to be happy with your purchase, but we appreciate that sometimes you may wish to return it.
To return your purchase you must email us at firstname.lastname@example.org to tell us that you’re returning your purchase within 14 days of receiving your order. You then have up to 14 days to return the goods supplied. You must contact us prior to returning the goods; without this, a returned item will not be accepted.
If you’re returning goods, they must be unused and in their original as new condition. Any slings must not have been pre-washed. The product must be in its original packaging, with all tags, accessories and manuals intact and undamaged. If you return an item which is not in an as new condition your refund may be declined or you may be offered a partial refund to account for the resale condition.
We cannot refund or credit worn or washed goods. Please check that you are happy with your choice of style and colour before making your purchase.
We do not accept returns for product purchases when you have seen the sling or carrier in person beforehand.
You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as you are responsible for the goods until we have received them. We cannot replace or refund goods that don’t arrive back with us.
Upon receipt of the returned product, we will send you a full refund for the purchase price of the item within 14 days of receiving the goods back. We will refund to the credit/debit card or PayPal account that you used for the original purchase.
We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.
In the unlikely event that a product you purchase from us is faulty or damaged in transit, you can return it to us.
You must notify us in writing by email at email@example.com within 48 hours of receipt, that the goods are faulty, and to receive instructions on how to return faulty goods to us.
Please do not organise the return of damaged or faulty goods without contacting us first, as we will be unable to refund postage costs.
We do not refund additional shipping fees, in cases where you have chosen to arrange a service other than Royal Mail First Class..